Google review management: more reviews, and a reply for every one.
Reviews help you rank on the map and help people choose you once they find you. We set up a simple way to ask every customer, reply to every review, and track how you compare with nearby competitors. Software from $39 a month, or we do the work.
Why reviews hold businesses back
Prominence is one of Google's three local ranking factors, and reviews are part of it. The problem is rarely bad reviews. It's too few recent ones, and silence in reply.
Source: Google Business Profile Help
What we find most often
- No routine for asking customers, so reviews come in bursts
- Fewer recent reviews than the businesses ranking above you
- Reviews and complaints with no reply
- Review links that are hard for customers to find
- Reviews that never mention the services you want more of
Ask every customer, the same way, every time
The safest and most effective habit is to ask every customer right after the job, with a direct link to your Google review form. We set up the link and the wording, and the app helps you send requests by email.
Google doesn't allow discounts, gifts or payment in exchange for reviews, and it doesn't allow asking only your happy customers. The review policy is clear on both. The safe, effective habit is to ask every customer, every time, in the same way.
Reply to every review
Replies show customers you care, and calm replies to bad reviews often reassure people more than the review worries them. The app drafts a reply for each review in your voice, ready for you to approve and post.
Compare yourself with the businesses near you
We track your review count, rating and how recent your reviews are against nearby competitors, so you know how far you are from the businesses holding the top three spots.
What we never do
We never write, buy or filter reviews. Fake or incentivized reviews break Google's rules and can get reviews removed or a profile suspended.
How it works
- 1Scan
We map your rank across your service area for the searches that matter in your trade, audit your website and Google profile, and check what AI assistants say about you.
- 2Plan
You get one list of fixes, ranked by impact, in plain English.
- 3Fix
Work through the list yourself in the app, or we update your profile, pages, listings and review process for you.
- 4Re-measure
We check the same map points again, so every change is compared like for like.
How fast things move depends on your market and your competitors. What doesn't change: every fix shows up on your map, measured from the same points each time, so you see what moved and when.
Do it yourself, or hand it to us.
The SOSSRANK app
$39/mo and up
You do the work, with one ranked list of fixes in plain English.
- Google Maps rank grid, 5×5 on Starter, 7×7 on Growth
- Website and Google profile audit
- Competitor comparison and review analysis with reply drafts
- AI search checks from Growth
Done for you
$249/mo and up
We do the work, in the same software you can log into.
- Website Care: $249/mo
- Local SEO: $599/mo (founding clients $449)
- Local SEO Plus: from $999/mo
- No long-term contract
Questions we hear
What is Google review management?
It's the routine of asking customers for reviews, replying to them, and tracking how your reviews compare with competitors. Done steadily, it helps both your map rank and how many people choose you.
Can you remove bad reviews?
We can flag reviews that break Google's policies, like spam or off-topic posts, but only Google decides whether to remove them. For genuine bad reviews, a calm, helpful reply is the best answer.
Do you work with businesses outside Maryland?
Yes. The app works for businesses anywhere in the US, and done-for-you work is done remotely, with everything visible in your dashboard. We're based in Germantown, Maryland.
How fast will I see more calls?
It depends on your market and your competitors, and Google says no one can pay for a better ranking. What you get is proof: you see the change on your map, measured from the same points every time.
More ways we help
Google Business Profile optimization
Categories, services, hours, photos and posts set up the way people search.
Google Business Profile optimizationLocal SEO audit
Your map rank, website and Google profile checked, with one ranked list of fixes.
Local SEO auditLocal citation building
Your name, address and phone the same on every listing that matters.
Local citation buildingAI search optimization
Getting named when customers ask ChatGPT, Gemini or Google's AI for a business like yours.
AI search optimizationSee how your reviews compare with competitors.
Book a call and we'll go through it with you, or run the free scan yourself.
